Refund Policy
Last Updated: September 3, 2026
At Aurelark, we aim to provide a smooth and transparent shopping experience. This Refund Policy explains when refunds may be issued, how refunds are processed and the expected refund timelines.
By placing an order with Aurelark, you acknowledge and agree to the terms of this Refund Policy, along with our applicable Return Policy and Terms & Conditions.
1. When Is a Refund Available?
A refund may be available in circumstances including:
- An approved return of an eligible product.
- A product received damaged or defective, where the issue is verified.
- A wrong product received due to an error in order fulfillment.
- An order cancelled before dispatch, where cancellation is accepted.
- An order that cannot be fulfilled because the product is unavailable.
- Other circumstances where a refund is required under applicable law.
All refund requests are subject to verification and the applicable terms of our Return Policy.
2. Refund Eligibility
To qualify for a refund related to a returned product, the product generally must:
- Be eligible for return under our Return Policy.
- Be unused and unworn.
- Be returned in its original condition.
- Include original packaging, tags and accessories where applicable.
- Be received by Aurelark within the applicable return period.
- Pass our return inspection where inspection is required.
Products that have been used, worn, altered, damaged after delivery or returned outside the applicable return period may not qualify for a refund, subject to applicable law.
3. Refund for Damaged, Defective or Wrong Products
If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.
We may request photographs, videos, packaging details and other information to verify the issue.
If the issue is confirmed and the return is approved, Aurelark may provide a replacement or refund, depending on the circumstances and product availability.
4. Refund for Cancelled Orders
If an eligible order is successfully cancelled before dispatch and payment has already been received, the applicable refund will be processed.
Once an order has been processed, packed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
5. Refund for Unavailable Products
If Aurelark is unable to fulfill an order because a purchased product becomes unavailable, we may cancel the affected order and process the applicable refund.
The refund will generally be made through the original payment method or another appropriate method.
6. Refund Method
Where possible, refunds for prepaid orders will be processed to the original payment method used for the purchase.
Depending on the payment method and circumstances, the refund may be processed through our payment gateway or another appropriate payment method.
For Cash on Delivery (COD) orders, if a refund is approved, we may request valid bank-account or other payment details necessary to process the refund.
Customers are responsible for providing accurate refund information.
7. Refund Processing Time
Once a refund is approved, Aurelark will initiate the refund within a reasonable processing period.
The time required for the refunded amount to appear in your bank account, card account, UPI account or other payment account may vary depending on the payment gateway, bank or financial institution.
Aurelark does not control the processing time of third-party banks or payment providers.
8. Shipping Charges
Unless otherwise stated or required by applicable law, original shipping charges may not be refundable.
If a refund is issued because you received a wrong, damaged or defective product attributable to Aurelark, the applicable shipping charges may be refunded or otherwise addressed as appropriate.
9. Return Shipping Charges
For approved returns due to a wrong, damaged or defective product, Aurelark may arrange or reimburse applicable return shipping costs, subject to verification.
For other eligible returns, return shipping costs may be the customer’s responsibility.
Please refer to our Return Policy for complete return conditions.
10. Partial Refunds
In certain circumstances, only part of an order may be eligible for a refund.
For example:
- One product from a multi-product order is approved for return.
- A specific item is unavailable.
- Only a particular portion of an order is cancelled.
- A promotional or discount condition affects the refundable amount.
In such cases, the refund will be calculated based on the applicable order and promotional terms.
11. Discount Codes & Promotional Offers
If an order was placed using a discount code, coupon, cashback offer or other promotional benefit, the refund amount may be affected by the terms of that promotion.
Promotional benefits may not necessarily be refundable or transferable.
Where applicable, the refund will be calculated based on the actual amount paid and the relevant promotional conditions.
12. Refund After Return Inspection
For returned products, the refund will generally be processed after Aurelark receives and verifies the returned product.
If the returned product does not meet the conditions of the Return Policy, the refund may be rejected or adjusted where applicable.
Customers may be informed if an issue is identified during inspection.
13. Failed or Delayed Refunds
If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please:
- Check your bank/payment account.
- Contact your payment provider or bank.
- Allow the applicable processing time.
- Contact Aurelark Customer Support if the amount still has not been received.
We may request transaction or refund reference information to help investigate the issue.
14. Non-Refundable Situations
A refund may not be available where:
- The product is not eligible for return.
- The return request is submitted after the applicable return period.
- The product has been worn or used.
- The product has been altered, repaired or modified.
- The product is damaged due to customer handling.
- Required original packaging or accessories are missing, where applicable.
- The returned product does not match the product originally purchased.
- A return is rejected after inspection.
- The refund request involves fraudulent or abusive activity.
These restrictions are subject to any rights that cannot legally be excluded under applicable law.
15. Fraudulent or Abusive Refund Claims
Aurelark reserves the right to investigate refund requests and take appropriate action where there is reasonable evidence of:
- Fraudulent claims.
- Product substitution.
- Intentional damage.
- Repeated misuse of the refund or return policy.
- False or misleading information.
This does not affect any statutory rights available to customers under applicable law.
16. Changes to This Refund Policy
Aurelark may update this Refund Policy from time to time to reflect changes in our business practices, products, payment methods or applicable legal requirements.
The latest version will always be published on this page with the updated “Last Updated” date.
17. Contact Us
For questions regarding refunds, please contact:
Aurelark Customer Support
Email: aurelarkstore@gmail.com
Phone: +91 9236479283
Please include your order number when contacting us about a refund so that we can assist you efficiently.
Our Refund Commitment
We aim to process eligible refunds fairly, transparently and within a reasonable timeframe.
If you have an issue with your order, please contact Aurelark Customer Support within the applicable period. Our team will review your request and provide an appropriate resolution in accordance with our policies and applicable law.
Aurelark — Jewellery for Every Story.