Last Updated: September 3, 2026
At Aurelark, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, you may request a return according to the terms below.
Please read this policy carefully before placing an order.
1. Return Window
Return requests must be submitted within 7 days of receiving the order.
Requests submitted after the applicable return period may not be accepted.
The return period begins from the date your order is marked as delivered.
2. Products Eligible for Return
A product may be eligible for return if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from the product description.
- The product has a manufacturing or quality issue that qualifies for a return.
The product must meet the applicable return conditions described below.
3. Return Conditions
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Be returned with the original packaging, tags and accessories, where applicable.
- Not show signs of damage caused after delivery.
- Not have been altered, repaired or modified by the customer.
- Include the relevant order details or proof of purchase.
For hygiene and safety reasons, certain products may not be eligible for return once opened, worn or used.
4. Non-Returnable Products
The following products may not be eligible for return unless they arrive damaged, defective or incorrect:
- Products that have been worn or used.
- Products damaged after delivery due to customer handling.
- Products altered, resized, repaired or modified by the customer.
- Products without required original packaging, tags or accessories.
- Products returned after the applicable return period.
- Products specifically identified on the product page as non-returnable.
- Certain hygiene-sensitive or personal-use jewellery/accessory products.
Any applicable non-returnable condition will be communicated on the product page or during the purchase process where reasonably possible.
5. How to Request a Return
To request a return, contact Aurelark Customer Support within 7 days of delivery.
Please provide:
- Order number.
- Customer name.
- Registered email address or phone number.
- Product name.
- Reason for return.
- Clear photographs of the product.
- Photographs of the packaging, if the product was received damaged.
For certain issues, we may request a short video or additional information to help us verify the condition of the product.
Email: support@aurelark.in
Phone: +91 9236479283
Please do not send the product back before receiving return instructions from Aurelark.
6. Return Approval
Once we receive your return request, our team may review the information and determine whether the product qualifies for return.
If your request is approved, we will provide instructions regarding the return process.
Approval of a return request does not necessarily mean that the refund has been approved. The returned product may be inspected after receipt before the final refund decision is made.
7. Product Inspection
Returned products may be inspected to verify:
- Product condition.
- Damage or defect.
- Signs of use or wear.
- Original packaging and accessories.
- Whether the returned item matches the original order.
If the returned product does not meet the conditions of this policy, the return may be rejected.
8. Wrong or Incorrect Product
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange an appropriate resolution, which may include replacement, return or refund, subject to product availability and applicable circumstances.
9. Damaged or Defective Product
If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
Please keep the product, packaging and shipping materials until the issue has been reviewed.
Photographs or videos may be requested to verify the condition of the product.
Where the issue is confirmed as eligible under this policy, Aurelark may provide a replacement, return or refund as appropriate.
10. Return Shipping
For an approved return resulting from a wrong, damaged or defective product, Aurelark may arrange or reimburse the applicable return shipping cost, subject to verification.
For other return reasons, return shipping may be the customer’s responsibility where a return is permitted.
Any applicable shipping-cost conditions will be communicated during the return process.
11. Refunds
Once an approved returned product has been received and inspected, the applicable refund will be processed.
Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method and circumstances of the order.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider or financial institution.
12. Refund Amount
Where a refund is approved, the refundable amount will depend on the circumstances of the return and applicable terms.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an issue attributable to Aurelark.
Any applicable deductions or charges will be communicated where required.
13. Exchanges
If an exchange is available, it may be offered subject to:
- Product availability.
- Return eligibility.
- Product condition.
- Applicable exchange terms.
If the requested replacement product is unavailable, we may offer another appropriate resolution.
14. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be possible once the order has been processed, packed or dispatched.
If an eligible cancellation is accepted after payment has been received, the applicable refund will be processed according to the payment method and applicable terms.
15. Returns Due to Incorrect Customer Information
Customers are responsible for providing accurate shipping and contact information.
If an order is returned or cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or handling charges may apply where a re-shipment or other resolution is requested.
16. Return Fraud & Abuse
Aurelark reserves the right to refuse returns, refunds or exchanges where we reasonably identify:
- Fraudulent activity.
- Repeated misuse of the return policy.
- Intentional damage or alteration.
- Product substitution.
- False or misleading return claims.
This does not affect any rights that cannot legally be excluded under applicable law.
17. Promotional & Discounted Orders
Products purchased using discount codes, promotional offers, cashback or other promotional benefits may be subject to additional return conditions.
Any special return restrictions applicable to a promotion will be communicated with the relevant offer or at the time of purchase.
18. Policy Changes
Aurelark may update this Return Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
19. Contact Us
For return, refund or exchange assistance, please contact:
Aurelark Customer Support
Email: aurelarkstore@gmail.com
Phone: +91 9236479283
When contacting us, please keep your order number ready so that we can assist you more quickly.
Our Commitment
We aim to make the return process as simple and transparent as possible. If you experience a genuine issue with your Aurelark order, please contact us within the applicable return period and our team will review your request fairly and according to this policy and applicable law.
Aurelark — Jewellery for Every Story.