Last Updated: 25 August 2026
Your Aurelark Order, Delivered With Care
At Aurelark, we want your shopping experience to be simple, transparent and reliable—from the moment you place your order to the moment your jewellery reaches your doorstep.
This Shipping Policy explains our order processing, shipping, delivery, tracking and related procedures for purchases made through aurelark.in.
1. Where We Deliver
Aurelark currently delivers to serviceable locations across India.
Delivery availability depends on the serviceability of the PIN code provided during checkout.
Certain remote, restricted or non-serviceable locations may have limited delivery availability or may require additional delivery time.
If a location is found to be non-serviceable after an order is placed, our customer support team may contact you regarding the available options.
2. How Your Order Reaches You
Your Aurelark order generally follows these steps:
Step 1 — Order Placed
Choose your favourite jewellery and complete your purchase through aurelark.in.
After your order is successfully placed, an order confirmation may be sent to the contact details provided during checkout.
Step 2 — Order Processing
Our team prepares, checks and packs your jewellery for dispatch.
Step 3 — Order Dispatched
After processing, your order is handed over to our authorised delivery or logistics partner.
Step 4 — Tracking
Where tracking is available, tracking information may be shared with you after dispatch.
Step 5 — Delivery
Your order is delivered to the shipping address provided during checkout.
3. Order Processing Time
Orders are generally processed within:
1–2 Business Days
Business days generally exclude Sundays and public holidays.
Processing may take longer during:
- Major sales
- Festive periods
- Product launches
- Promotional campaigns
- Unusually high order volumes
We appreciate your patience during such periods.
4. Estimated Delivery Time
After dispatch, standard delivery generally takes:
3–7 Business Days
Delivery time may vary depending on:
- Delivery location
- PIN code
- Courier service
- Weather conditions
- Public holidays
- Festive periods
- Transportation conditions
- Remote locations
- Unexpected logistical circumstances
The estimated delivery timeframe is a general estimate and not an absolute guarantee.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Free Standard Shipping
Aurelark currently offers:
Free Standard Shipping on eligible orders above ₹499
Orders below the applicable free-shipping threshold may be subject to a standard shipping charge.
The final shipping charge applicable to your order will be displayed at checkout.
6. Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.
Where available, you may receive:
- Tracking number
- Tracking link
- Courier information
- Shipment status
Please note that tracking information may take some time to become active after the shipment is handed over to the courier.
7. Delivery Attempts
Our delivery partner may make delivery attempts according to its operational procedures.
To help ensure successful delivery, please make sure that:
- Your name is correct.
- Your address is complete.
- Your PIN code is correct.
- Your mobile number is reachable.
- Someone is available to receive the package where required.
Repeated failed delivery attempts may result in the shipment being returned to the sender.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information during checkout.
Please carefully verify:
- Full name
- House/Flat number
- Street/locality
- Landmark
- City
- State
- PIN code
- Mobile number
If you notice an address error after placing your order, contact Aurelark as soon as possible.
We will try to assist with corrections before dispatch, but address changes cannot always be guaranteed once an order has entered processing or has been dispatched.
9. Delivery Delays
We aim to deliver orders within the estimated delivery timeframe.
However, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier operational issues
- Public holidays
- Festive periods
- High shipment volumes
- Government restrictions
- Incorrect address information
- Remote delivery locations
- Other unforeseen logistical circumstances
If your order appears significantly delayed, please contact us with your order number.
10. Delayed or Missing Tracking Updates
Sometimes tracking information may not update immediately after dispatch.
This can happen while the shipment is being transferred between courier facilities or during the initial scanning process.
If your tracking information remains unchanged for an unusually long period, please contact Aurelark so we can assist where possible.
11. Lost Shipments
If a shipment appears to be lost or has not received a delivery update for an unusually long period, please contact us.
Aurelark may coordinate with the relevant logistics partner to investigate the shipment.
The resolution will depend on the outcome of the investigation and applicable courier procedures.
12. Damaged or Tampered Packages
We recommend checking your package when it arrives.
If the outer packaging appears:
- Damaged
- Opened
- Torn
- Tampered with
please document the condition before opening it whenever reasonably possible.
If the jewellery inside is damaged, contact Aurelark promptly.
Please provide:
- Order number
- Photographs of the package
- Photographs of the product
- Description of the issue
- Unboxing video, where available or required
Please retain the original packaging until the issue has been resolved.
For further information, please refer to our:
Return & Refund Policy
13. Wrong Product Delivered
If you receive a product different from the product you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Photograph of the product received
- Photograph of the packaging
- Description of the issue
After verification, Aurelark will guide you through the applicable return and refund process.
14. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and serviceable locations.
COD availability may depend on factors such as:
- Delivery PIN code
- Order value
- Courier availability
- Other applicable conditions
If COD is available for your order, it will be displayed during checkout.
15. Multiple Products in One Order
If your order contains multiple products, Aurelark may, where operationally necessary, ship the products together or in separate packages.
If products are shipped separately, you may receive separate tracking information.
16. Delivery to Remote Locations
Orders being delivered to remote, rural or difficult-to-service locations may require additional delivery time.
Delivery availability and estimated timelines depend on courier serviceability for the destination PIN code.
17. Shipping During Sales & Festive Periods
During major sales, festive seasons, promotional campaigns and product launches, order volumes may be higher than normal.
As a result, order processing and delivery may take longer than the standard estimated timeframe.
Any applicable delivery information communicated during such periods should be considered along with this Shipping Policy.
18. International Shipping
Aurelark currently focuses on deliveries within India.
International shipping is not currently part of our standard shipping service.
If international shipping becomes available in the future, separate terms may apply, including:
- International shipping charges
- Delivery timelines
- Customs duties
- Import taxes
- Local regulations
- Other applicable charges
19. Shipping and Returns
This Shipping Policy covers the delivery of your order.
If you need information about returning a product or receiving a refund, please refer to our:
Return & Refund Policy
For website usage, purchases and other terms, please refer to our:
Terms & Conditions
For information regarding personal data and privacy, please refer to our:
Privacy Policy
20. Shipping at a Glance
| Shipping Information | Aurelark Policy |
|---|---|
| Order Processing | 1–2 Business Days |
| Standard Delivery | 3–7 Business Days after dispatch |
| Free Shipping | Eligible orders above ₹499 |
| Delivery Area | Serviceable locations across India |
| Tracking | Available where provided by courier |
| COD | Available for eligible orders |
| International Shipping | Not currently available |
21. Frequently Asked Questions
How long does it take to process my order?
Orders are generally processed within 1–2 business days.
How long does delivery take?
After dispatch, standard delivery generally takes 3–7 business days.
Do you offer free shipping?
Yes. Eligible orders above ₹499 qualify for free standard shipping.
Do you deliver across India?
We deliver to serviceable PIN codes across India.
Will I receive tracking information?
Where tracking is available, tracking information may be shared after your order has been dispatched.
Can I change my delivery address?
Contact us as soon as possible. Address changes cannot always be guaranteed after an order has been processed or dispatched.
What if my order is delayed?
Contact us with your order number if your order has exceeded the expected delivery timeframe. We will assist you where possible.
What if my package arrives damaged?
Document the package condition and contact Aurelark promptly with photographs and your order details.
What if I receive the wrong product?
Contact us as soon as possible. After verification, we will guide you through the applicable return and refund process.
Is Cash on Delivery available?
COD may be available for eligible orders and serviceable locations. Availability will be shown during checkout where applicable.
22. Contact Us
If you have any questions regarding your order, shipping or delivery, please contact us.
Aurelark
Email: aurelarkstore@gmail.com
Phone: +91 92364 79283
Address: Nangloi, New Delhi, Delhi – 110041, India
Website: aurelark.in
When contacting us about an order, please provide your order number so that our team can assist you efficiently.
23. Changes to This Shipping Policy
Aurelark may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, delivery services or business operations.
Any updated version will be published on this page with a revised Last Updated date.
Aurelark
Jewellery Made for Your Everyday Story.
From Our Collection to Your Doorstep.